Teachstone Training

  • Enrollment Services Manager

    Job Locations US-VA-Charlottesville
    Posted Date 1 month ago(2/16/2018 3:47 PM)
    # of Openings
  • Overview

    We are looking for a dynamic, friendly customer service-oriented individual to join our team to help lead new customers through course registration and enrollment, as well as support them during their online course experience.  In this role, you will develop and maintain relationships with existing clients and act as a primary point of contact for our new product line offered to early childhood educators.  You will work closely with the product and customer service teams to ensure the success of our customers.


    • Process registration, enrollment verifications, and ongoing requests from students, various agencies, and partners who request information about student enrollment.
    • Provide computer navigation support to students utilizing the website and on-line courses.
    • Build and maintain relationships with external partners and stakeholders.
    • Coordinate projects related to enrollment management. This could involve reporting, financial analysis, refunds or credits, etc.
    • Recommend and oversee the implementation of new and /or revised policies, procedures, and systems in support of enrollment management goals.
    • Manage the long-term health of our customer base, identifying areas of risk and ensuring retention and growth.
    • Provide and coordinate comprehensive customer service in a fast-paced environment. 
    • Handle customer inquiries, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution and keep a record of customer interactions.
    • Support management in the achievement of team goals and client performance guarantees.
    • Other duties as needed to support Teachstone as the organization matures.


    • Associates or Bachelor's Degree, preferably in business or equivalent business experience
    • 1-3 years’ experience in account management, registration, or enrollment with a combination of education and work experience required
    • Proficient in Microsoft Office (Word, Excel) or Google equivalent
    • Experience working with CRMs (preferably Salesforce), at least one LMS, and phone systems
    • Ability to multi-task and manage priorities
    • Analytical problem-solving skills for customer challenges, project work and systems/process improvements
    • Strong communication and interpersonal skills
    • Previous supervisory experience preferred


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